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Privacy Policy

The privacy of your personal data is of paramount importance to us. We set out below how we collect and protect your personal data so that you may have full confidence your data will not be processed in any way without your prior knowledge. If you require any clarification with regards to our policy, then please feel free to contact us.

What information do we collect?

When you place an order or sign up for an account on our website, we collect personal and contact information including:

  • Your name
  • Shipping and / or billing address
  • Your Email address

We share this information with Shopify who host and provide services for our website.

We collect payment transaction details including:

  • Your PayPal details which are forwarded to PayPal and / or
  • Your credit / debit card details which are forwarded to Shopify payments

We collect delivery details including:

  • Your name
  • Your address
  • Your order details

We share this information with Royal Mail in order to generate postage labels to be used with Royal Mail delivery services. 

We collect technical information when using our website including:

  • Geolocation data which determines the country from which you are visiting our website
  • Your IP address 
  • The device and browser you are using to access our website

We share this information with Google and / or Facebook to provide us with analytical information  to improve our website and assist us in product marketing.

What are cookies?

Cookies are text files placed on your computer to collect standard internet and visitor behaviour information.  This information is used to track visitor use of our website and to compile statistical reports on website activity. Please click here to view our cookie policy.

For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

How do we use your personal data?

Your personal data is used to process your order and to update you on the progress of your order. We promise never to share or sell your personal data to any third parties without your explicit consent. 

We will only contact you through your email address regarding current offers or news about CuchCase if you have selected to receive such information when placing your order. In these circumstances, your name and email address will be shared with MailChimp whose services we use to email newsletters and product offers.   

How do we protect your personal data?

Our website can only be accessed using https and not http as this ensures that any information sent and received through our website is encrypted and thus secure. 

We only share your personal data and information as set out above with companies who are processing your information responsibly and which comply with privacy laws. Please note that the following  companies who store or process your information are based outside the European Union:

  • Shopify (USA)
  • Shopify Payments (USA)
  • PayPal (USA)
  • Facebook (USA)
  • Google (USA)
  • MailChimp (USA)

How long do we retain your personal data?

We will only keep your personal data for as long as it takes to fulfil your order and for accounting or reporting purposes or to satisfy any legal requirements. Once this retention period is concluded we will depersonalise the information so that the remaining anonymous data can be used for analytical purposes. 

If you wish to withdraw your consent at any time or require that your personal data be deleted before the end of the retention period then please inform us of your wishes.

Changes to our privacy policy.

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on May 24th, 2018.

How do I contact you?

Please contact us is you have any questions about our privacy policy or information we  hold about you. Please click here to view our ‘contact us’ page.